- Return requests for the products needs to be initiated within 7 days from the date of delivery.
- Any breakage-in-transit & lost parcels requests needs to be initiated within 2 days from the date of delivery.
- Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery for only Prepaid Orders.
- Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
- No returns are accepted for any freshly milled grocery and fresh milk items.
- The refund decision will be made only once the product has reached back to us and after thorough investigation to make sure the product is unused.
- No refunds are issued on any product based on individual’s liking or disliking of the product.
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
You can e-mail us at email@example.com within 7 days from date of delivery. The details of the return (Order Number, Courier Docket Number and Reason for Return) should be shared with the Customer Support by e-mail.
Guidelines for a valid return:
- Product, if any, should be in original condition
- Box should be retained and returned
All products sold on Nature’s Trunk are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
- e-mail us on firstname.lastname@example.org
Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.250 will be charged after order is completed / shipped.
- Refund is provided for only Prepaid Orders.
- Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
- Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for Cheques).
- Shipping charges and restocking fees will be deducted from refunds.
MODE OF REFUND
For both Cancelled Orders & Returned Products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
Nature’s Trunk reserves the right to change/add and amend Return & Refund Policy without notice.